The Banckle Live Chat – a business app for Android that brings power of collaboration in to your pocket. This feature rich Live Chat app for Android platform brings customer support and live chat to a whole new level by allowing informed, proactive and personalized interaction with website and blog visitors. Communicate with your website visitors and customers in real-time while you are on the go. The ideal use-case scenario for this app is for Live Chat agents or business/website owners that are frequently on the move and can’t stay signed into Banckle Live Chat’s web version at all times. While not all features of the Banckle Live Chat web version are present in the Android app, the essentials are definitely there. You can use just the Banckle Live Chat Android app, or use it in conjunction with the Banckle Live Chat web-based version (via your PC/Mac) to turn your website visitors into customers.
Few Salient Features:
- Real-time monitoring and live chat with website visitors.
- Notifications of new incoming messages, chat invitations and transfer chat requests, enhancing multitasking ability.
- Ability to enable/disable sound alerts for live chat operations.
- Use canned messages to conveniently send predefined messages.
- Proactively invite visitors for chat.
- Transfer chats to fellow online chat operators.
- View website visitors by various categories; Country, Time on Site & Top Customers.
Administration and Customization Features:
- Banckle Live Chat can easily be configured and controlled from the Banckle Admin Console. You have complete freedom & control to be innovative and creative with your Banckle Live Chat deployment.
- Multiple websites: Provide support to multiple websites from your Banckle Live Chat
- Departments: Categorize agents in departments.
- Canned Messages: Pre-define chat messages to instantly send typo-free messages.
- Blocked IPs: Manage the banned IPs.
App. version: 1.0
Android version: 2.1+
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